Online services are available for certain modes and fare media types. Check back soon as we continue to improve these services and make them more accessible to all riders.
As of November 15, 2023, the existing MyCharlie site has been permanently retired and replaced with an updated version that is more accessible and easier to use.
The new MyCharlie site lets you manage your CharlieCards, protect your balance, and sign up for Auto-pay—all in one place.
Manage your cardsRegister your CharlieCards and give them nicknames to help you stay organized. You’ll be able to see which cards are signed up for Auto-pay or reduced fares.
Protect your card balanceRegister your card to protect your balance against loss, theft, or damage. If you request a replacement, we’ll transfer your balance to the new card. For expired cards, please visit the Charlie Service Center.
Currently, there is no way to check your CharlieCard balance online. To check your balance, visit the nearest fare vending machine.
Sign up for Auto-paySee a list of all available Auto-pay passes so you can quickly choose the one that’s best for you, then sign up with just a few clicks.
Note: If you're an existing Auto-pay subscriber, please continue to manage your subscription through the billing portal while we migrate your information to the new MyCharlie.
Apply for income-eligible reduced faresIf you're between the ages of 18 – 64 and are enrolled in an approved state assistance program, you may qualify for income-eligible reduced fares.
You can learn more and apply for income-eligible reduced fares on MyCharlie. You’ll be prompted to sign up for an account if you don’t already have one.
If you previously had a MyCharlie account, we’ve already imported all your information—all you have to do is sign up for an MBTA account using the same email address you used for MyCharlie.
Otherwise, you can create a new account to get started.
When you purchase passes online, they will be loaded onto a new CharlieCard or CharlieTicket and sent to you in the mail.
Purchase monthly passesYou can purchase monthly passes for Commuter Rail zone travel, interzone travel, ferry, and Express buses online.
Sign up for Auto-paySign up for Auto-pay passes, which will be automatically deducted from your bank account and sent to you in the mail each month. Passes are valid for one person for one calendar month.
Get the mTicket appWith the mTicket app, you can load tickets or passes directly onto your phone, manage your account through the app, and even get discounts on certain types of passes.
If you’re between the ages of 18 – 64 and are enrolled in a state assistance program, you may be income-eligible for reduced fares. Learn more about income-eligible reduced fares
Some riders are eligible for reduced fares or can ride the T for free. Learn more about reduced fares
The RIDE paratransit service provides door-to-door, shared-ride transportation to eligible people who can’t use the subway, bus, or trolley all or some of the time due to temporary or permanent disability.
If you don’t already have a RIDE account, you can fill out an application to determine your eligibility.
Already have a MyCharlie account? Sign in to manage your cards.
If you’re between the ages of 18 – 64 and are enrolled in a state assistance program, you may be income-eligible for reduced fares.
Call CharlieCard Support Services at 1-888-844-0355 or email us at charliecardonline@mbta.com.
Some riders are eligible for reduced fares or can ride the T for free.
